Refund policy

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- Return & Refund Policy

- Return Period

• Returns must be initiated within 30 days of the purchase date.

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- Before Returning Items

Please make sure of the following:

• Items must be unworn, unused, and in original condition, with all tags attached.

• Products must be neatly packed in the original packaging (no damaged boxes).

• Only items sent by us may be returned — wrong or unauthorized items will be rejected.

• Only returns with a valid reason or product issue will be accepted.

-  To start a return, please fill in the return form with:

• Your order number

• The item name(s)

• The reason for return

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- Shipping Costs for Returns

• Return shipping costs are paid by the customer.

• Use a traceable shipping method — returns without tracking will not be accepted.

• The return address is in Asia, which may result in higher shipping costs.

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-  Refunds

-  Processing Time:

• Returns are inspected and processed within 7 business days of arrival.

-  Refund Method:

• Refunds are issued to the original payment method, unless agreed otherwise.

-  Refund Amount:

• Full refund of the product(s) price.

• Shipping costs are non-refundable, unless agreed otherwise.

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-  Missing Refunds

• Still no refund after 7 business days from when we received your return?
  ➡️ Please contact us for help.

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- Order Cancellations

• Already Shipped?
  Orders that have already been dispatched cannot be cancelled.

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- Return Address

• All returns must be sent to our warehouse in Asia.

• The specific return address will be shared after you register your return.

• Use a traceable shipping method — we cannot process untracked returns.

• Request a return or cancellation
  To request a return or cancel an eligible order, please log in to your customer account and submit your request there. 
• log in to your customer account